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Terms & Conditions
Terms & Conditions
Last updated: 16 August 2026
These Terms & Conditions govern your use of the Cloud Empire Australia website and any products, services, information, or other features made available through the website.
By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use the website.
Cloud Empire Australia
Business name: [Insert registered business name]
ABN: [Insert ABN]
Email: [Insert email address]
Address: [Insert business address]
1. About These Terms
These Terms & Conditions apply to your use of the Cloud Empire Australia website, including browsing the website, creating an account where available, submitting enquiries, and using any other functionality we make available.
These terms should be read together with our:
Privacy Policy
Refund & Returns Policy
Shipping & Delivery Policy
Any other policies published on our website
If there is an inconsistency between these Terms & Conditions and a specific policy, the specific policy will apply to the extent of the inconsistency.
2. Australian Legal Requirements
Cloud Empire Australia operates subject to Australian federal, state, and territory laws.
Vaping goods are subject to specific regulation in Australia. The Therapeutic Goods Administration states that vapes cannot be supplied through non-pharmacy retail businesses such as tobacconists, vape shops, and convenience stores. Therapeutic vapes may be supplied through participating pharmacies where legally permitted and clinically appropriate.
Nothing on this website is intended to permit, encourage, or facilitate conduct that is unlawful under Australian law.
Where a product, service, transaction, communication, or other activity is restricted or prohibited by applicable law, Cloud Empire Australia may refuse, cancel, restrict, or discontinue that activity.
3. Website Use
You agree to use this website only for lawful purposes.
You must not:
Use the website in a way that breaches Australian law
Attempt to gain unauthorised access to the website or its systems
Interfere with the operation or security of the website
Introduce malicious software or harmful code
Use automated systems to access the website without permission
Copy, reproduce, or exploit website content without permission
Use the website to engage in fraudulent or misleading activity
Provide false, inaccurate, or misleading information
We may suspend or restrict access where we reasonably believe the website is being misused or applicable laws or these terms are being breached.
4. Eligibility and Age Requirements
Certain products, services, or website functions may be subject to age, identity, prescription, or other eligibility requirements.
Where such requirements apply, you must satisfy all applicable requirements before accessing or obtaining the relevant product or service.
Cloud Empire Australia may request information or verification where required by law or reasonably necessary for compliance.
Providing false information to circumvent an eligibility or verification requirement is prohibited.
5. Product Information
Where product information is displayed on the website, we aim to ensure that the information is accurate and current.
However, product descriptions, specifications, images, availability, packaging, and other information may change.
We do not guarantee that every product image, description, specification, or other website detail will always be completely accurate or current.
If you identify an error, please contact us so that we can investigate and correct the information where appropriate.
6. Product Availability
Products and services displayed on the website may not always be available.
We may change, remove, suspend, or discontinue products or services at any time where permitted by law.
Availability may also vary depending on applicable federal, state, or territory requirements.
7. Orders and Transactions
Where lawful ordering facilities are available, submitting an order or request through the website does not necessarily mean that the order has been accepted.
We may need to verify:
Your identity
Your eligibility
Product availability
Payment details
Delivery information
Prescription or other legally required documentation
Compliance with applicable laws
We reserve the right to refuse or cancel a transaction where required or permitted by law.
If we cancel an eligible transaction after payment has been received, any applicable refund will be handled in accordance with our Refund & Returns Policy and Australian Consumer Law.
8. Pricing
Prices displayed on the website are stated in Australian dollars unless otherwise indicated.
We take reasonable care to ensure pricing information is accurate. However, errors may occasionally occur.
If we identify a pricing error before an order is accepted, we may contact you and provide the option to proceed at the correct price or cancel the order.
Nothing in this section limits any rights you have under Australian Consumer Law.
9. Payment
Payments may be processed through third-party payment providers.
You agree to provide accurate and complete payment information and confirm that you are authorised to use the payment method provided.
We may decline or cancel a transaction where payment cannot be successfully processed or where the transaction cannot lawfully be completed.
Payment provider(s): [Insert applicable provider names]
Third-party payment providers may have their own terms and privacy policies.
10. Delivery
Where delivery services are lawfully available, delivery will be subject to the delivery options displayed at checkout or otherwise communicated to you.
Delivery times are estimates unless expressly stated otherwise.
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, extreme weather, government restrictions, regulatory requirements, or other unforeseen events.
Certain products may be subject to specific transportation, storage, delivery, or handling requirements.
11. Returns, Refunds and Consumer Guarantees
Our Refund & Returns Policy explains how we handle eligible returns and refund requests.
Nothing in these Terms & Conditions excludes, restricts, or modifies any consumer guarantee or other right that cannot legally be excluded under the Australian Consumer Law.
Where a product fails to meet an applicable consumer guarantee, you may have rights to a repair, replacement, refund, or other remedy depending on the circumstances.
12. Changes of Mind
Any change-of-mind return rights will be subject to our Refund & Returns Policy and applicable law.
Certain products may have restrictions on returns because of their nature, condition, packaging, health or safety considerations, or regulatory requirements.
Nothing in this section limits rights available to consumers under Australian Consumer Law.
13. Website Content
All content on this website, including text, graphics, logos, images, photographs, designs, layouts, icons, and other material, is owned by or licensed to Cloud Empire Australia unless otherwise stated.
You must not reproduce, modify, distribute, publish, sell, or commercially exploit website content without our prior written permission, except where permitted by law.
14. Intellectual Property
The Cloud Empire Australia name, logo, branding, website design, written content, and other intellectual property may be protected by copyright, trade mark, or other intellectual property laws.
Nothing in these terms grants you ownership of our intellectual property.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, payment providers, delivery services, or other external services.
These third parties operate independently from Cloud Empire Australia and may have their own terms and privacy policies.
We are not responsible for the content, availability, security, or privacy practices of third-party websites or services, except to the extent required by law.
16. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using the website, you acknowledge that personal information may be collected and handled as described in that policy.
17. Accounts and Passwords
If the website allows you to create an account, you are responsible for maintaining the confidentiality of your login credentials.
You must notify us promptly if you believe your account has been accessed without your permission.
You must not allow another person to use your account where doing so would breach applicable eligibility, age, security, or legal requirements.
18. Prohibited Activities
You must not use the website to:
Circumvent age or eligibility requirements
Circumvent prescription or regulatory requirements
Provide fraudulent documentation
Purchase or attempt to obtain products unlawfully
Resell products where prohibited
Misrepresent your identity
Interfere with website security
Scrape or systematically copy website content without permission
Engage in fraudulent transactions
Breach any applicable Australian law
We may report suspected unlawful activity to the relevant authorities where required or permitted by law.
19. Disclaimer
To the maximum extent permitted by law, information provided through this website is general information only.
Product information should not be interpreted as medical advice, diagnosis, or treatment advice.
Cloud Empire Australia does not represent that use of any vaping product is safe or suitable for every person.
Where medical advice, a prescription, or professional assessment is required, you should consult an appropriately qualified healthcare professional.
20. Limitation of Liability
To the maximum extent permitted by law, Cloud Empire Australia is not liable for loss or damage arising from your use of the website where that loss or damage results from circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes, restricts, or modifies liability that cannot legally be excluded under Australian law.
Where liability may legally be limited, our liability will be limited to the extent permitted by law.
21. Australian Consumer Law
Nothing in these Terms & Conditions is intended to exclude, restrict, or modify your rights under the Australian Consumer Law.
The Australian Consumer Law provides consumers with certain guarantees and protections that businesses must comply with. Terms in standard-form consumer contracts may also be subject to rules concerning unfair contract terms.
If any provision of these Terms & Conditions conflicts with a mandatory consumer protection provision, the mandatory provision will apply to the extent of the conflict.
22. Events Outside Our Control
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including:
Natural disasters
Severe weather
Government action or restrictions
Changes in legislation
Regulatory enforcement
Internet or telecommunications failures
Cybersecurity incidents beyond reasonable safeguards
Delivery network disruptions
Industrial disputes
Other events that could not reasonably have been prevented
Where possible, we will take reasonable steps to minimise the impact of such events.
23. Suspension or Termination
We may suspend or terminate access to your account or the website where reasonably necessary, including where:
You breach these terms
We suspect fraudulent or unlawful activity
Continued access creates a security risk
We are required to do so by law
The relevant service is discontinued
Termination does not affect rights or obligations that arose before termination.
24. Changes to These Terms
We may update these Terms & Conditions from time to time.
Changes will become effective when the updated terms are published on this page unless a different effective date is stated.
Your continued use of the website after an updated version is published constitutes acceptance of the updated terms to the extent permitted by law.
25. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary where legally permitted.
The remaining provisions will continue to apply.
26. No Waiver
If we do not immediately enforce a provision of these Terms & Conditions, this does not mean that we waive our right to enforce that provision later.
27. Governing Law
These Terms & Conditions are governed by the laws applicable in Australia and, where relevant, the laws of the state or territory in which Cloud Empire Australia’s business operates.
You agree to submit to the applicable courts and tribunals having jurisdiction, subject to any mandatory rights available under Australian law.
28. Contact Us
If you have questions about these Terms & Conditions, please contact Cloud Empire Australia.
Business name: [Cloud Empire Australia]
Email: [Support@cloudempireau.com]
We aim to respond to enquiries as promptly as reasonably possible.
Important Compliance Notice
This Terms & Conditions page should be reviewed by an Australian lawyer before publication. In particular, Cloud Empire Australia should confirm that its actual business model, website content, products, ordering process, advertising, payment arrangements, and delivery arrangements comply with current Australian vaping laws.
The TGA states that, since the vaping reforms, non-pharmacy retailers such as vape shops cannot supply vapes, and advertising vaping goods to the public is prohibited unless authorised.
The legal position has also continued to change, so the business should not rely on an old vape-shop template or generic overseas Terms & Conditions.